Frequently Asked Questions
Everything you need to know about styling your home with Pieces Home.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and scheduling.
What is your return policy?
We offer a 30-day return window for most decorative items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. For inquiries regarding shipping to other regions, please contact our concierge team for a custom freight quote.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also monitor your status through the 'Order History' section of your account.
Are your products covered by a warranty?
Yes, all Pieces Home furniture carry a one-year limited warranty against manufacturing defects. This does not cover normal wear and tear or damage from improper maintenance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Affirm or Klarna.